Shipping & Returns Policy
Shipping
All orders placed will be processed between 2-3 business days and will be delivered within 7-10 business days.
Shipping Criteria
- Correct and complete information regarding Customer's address (Street number, Landmark etc.) etc.
- Availability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
- Area falls under "Serviceable zone" or "Delivery area" by our Logistic Courier Partner after placing the order.
Cancellations
Order can be cancelled before the shipment. Once order get cancelled amount will be refunded for 'prepaid orders'.
Cancellation Criteria
- Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on sparegenie.com.
- Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
- If area falls under "Non Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
Returns
In case, if you received a damaged product, it must be reported to us through Register email ID and sent to support@sparegenie.com within 48 hours of delivery with an image of the damaged product along with the packaging pictures.
Guidelines for Returns & Replacement:
- 1. Product is damaged/defective.
- 2. Differ from the description on the website.
- 3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- 4. Missing parts/accessories.
Return Eligibility
- In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
- If the product is delivered defective or damaged, in that case, customer needs to inform us through an email to support@sparegenie.com or Call us at +91 9289400273 (Helpline Number) within 48 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
Steps to follow to Return a Product
- Customer needs to inform us through call/email within 7 days of receiving the order.
- Product should be unused.
- Invoice should be available.
- Customer needs to pack the product with Brand packing & paste the invoice on it.
- Customer will courier the product to the return address provided by SpareGenie.
- After receiving the product, our Quality inspection team will conduct a quality check which takes 2 days time.
- If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
Return Address:
SpareGenie Eservices Private Limited, A-1, Forest Lane,Near Ghitorni Metro Station, MG Road, Sultanpur, New Delhi 110030
SpareGenie Eservices Private Limited, A-1, Forest Lane,Near Ghitorni Metro Station, MG Road, Sultanpur, New Delhi 110030
Once sent, customer needs to share the Courier slip along with the following bank details at support@sparegenie.com .
- 1. Account number
- 2. Account holder name (Same as registered with sparegenie.com)
- 3. IFSC Code
Refunds
- Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets – 2-4 business days
- If transaction is done by through NEFT and Cheque then customer need to email below mentioned details at support@sparegenie.com from registered e-mail id.
- 1. Account number
- 2. Account Holder name
- 3. IFSC Code
- After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.
- For EMI payment, refund will be credited in 6-8 business days after cancellation.